Privacy
YOUR PRIVACY IS IMPORTANT TO US:
The web site “www.farmlife.shop” is owned by “Farm Life Inc Ltd” a registered New Zealand company. From now on the web site and company name will be referred to as “Farm Life” or “We or “Us”
The personal information we collect and hold about you is purely so you can purchase online from our web site FarmLife.shop. Farm Life is committed to protecting your personal information and this privacy policy sets out how we manage your personal information inconjunction with Shopify our web site platform.
When you contact the web site farmlife.shop to engage in a purchase of our products or services or apply to join the Farm Life Team mailer, you automatically agree to these privacy policies.
You do not have to provide any personal information to Farm Life if you don’t want to. However, if you don’t provide the personal information that Farm Life requires, it may not be possible for Farm Life to engage with you for online purchases. For example, if you purchase our great products online we won’t be able to deliver these to you unless you provide a delivery address, contact phone number and Credit or Debit Card details.
What is Personal Information:
When we talk about personal information, we mean information such as name, address or phone number etc. An individual may either be identified, that is, we know who they are, or reasonably identifiable, which means that we can work out who they are from other information that we have. It doesn’t matter whether or not the information or opinion is actually true or whether or not it is in writing. Remember, the basic idea is that, if an organisation such as Farm Life collects information that is about you, and that organisation is able to link that information to you, then it will be your personal information.
What Sort of Personal Information Do We Have About You?
Personal information Farm Life may collect and hold about you includes:
# Your name.
# Residential and delivery addresses.
# Telephone numbers.
# Email address.
# Maybe your date of birth and gender.
# Type of farming you participate in.
# Information about the products and services you have purchased, ordered or enquired about.
# Your Credit or Debit Card details and other bank details.
# Information collected if you access the Farm Life site or any of our social media sites including your IP address.
# We may also collect other information from those sites via cookies.
(A cookie is a small data file that might be transferred to your device when you access the Farm Life website or other social media sites)
# Information about any feedback you provide, complaints or details of any products returned, and refunds provided to you.
How Does Farm Life Collect Your Personal Information?
Farm Life will usually collect personal information directly from you when you provide it to us. You might do this, for example, when you talk to us on the phone, when you purchase or order any of our services or products on the Farm Life website or if you participate in one of our competitions or promotions.
Although we usually collect your personal information directly from you, sometimes we may collect it from other organisations or open public lists.
Why Do We Need Your Personal Information?
Farm Life collects, holds, uses and discloses your personal information to help us carry on our business. In other words, we do this to help us provide the best products and services to you. This means Farm Life collects, holds, uses and discloses your personal information for the following purposes:
# To provide Farm Life products and services to you.
# To provide you with access to the Farm Life website, including to provide you with content on that site that is relevant to you,
# To provide advertising that might interest you, including information about promotions, competitions and events.
# Unless you tell us you don’t want to receive it this way, we may provide this advertising to you directly, for example by email or text. We may also provide it when you are using the internet, whether or not you are using the Farm Life website.
# To help us work out what products and services you are most interested in.
# To respond to any questions or complaints you might have and to provide you with any refunds or exchanges.
Note:
We don’t sell or give your personal information to anyone else. You can ask us at any time about your personal information we hold about you. If you think any of the personal information we have about you is incorrect eg if you have changed your phone number or email address, please let us know.
This privacy policy was last updated May 2021.
Technical Analytics:
This website collects personal data to power our site analytics, including:
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Information about your browser, network, and device
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Web pages you visited prior to coming to this website
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Your IP address
This information may also include details about your use of this website, including:
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Clicks
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Internal links
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Pages visited
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Scrolling
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Searches
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Timestamps
We share this information with Shopify, our website analytics provider, to learn about site traffic and activity.
Cookies:
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Shopify uses.
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These functional and required cookies are always used, which allow Shopify, our hosting platform, to securely serve this website to you.
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These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Customer Accounts:
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
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Billing and shipping address(es)
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Details about your orders (for example, your shirt size)
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Email address
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Name
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Phone number
We share this information with Shopify, our website hosting provider, so they can provide website services to us.
Emails and Marketing emails:
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Shopify, our email marketing provider, so they can send these emails on our behalf.
Order and account emails:
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
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You’ve created a Customer Account
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Your Customer Account password has been reset or updated
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You’ve made a purchase
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Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Shopify, our website hosting provider, so they can send these emails to you on our behalf.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
For website visitors:
This website is hosted by Shopify. Shopify collects personal data when you visit this website, including:
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Information about your browser, network and device
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Web pages you visited prior to coming to this website
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Your IP address
Shopify needs the data to run this website, and to protect and improve its platform and services. Shopify analyses the data in a de-personalized form.
Data Retention:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@farmlife.shop or by mail using the details provided below:
Farm Life Inc Ltd, PO Box 280, Queenstown 9348, New Zealand
