Returns

Returns & Procedures:

Returns are only available to customers within New Zealand. Returns must be returned within 2 weeks of you receiving the product. We use the courier delivery date sent to us by your RD mail person as the starting point.

We will pay for the return shipping of any product that we have sent in error or is damaged when it arrives to you - please call 0800 10 24 10 or email us.

PLEASE CALL US IF YOU HAVE RETURNS:

Please email us on hello@farmlife.shop or call us FREE on 0800 10 24 10 if you have returns. All returns must be received by us, as they arrived to you - in a re-saleable condition, packed in the same packaging. Please ensure samples are unworn and unused, do not have any make-up, dirt/mud, marks of any sort or knife cuts on the items because if they arrive back to us in any of those conditions NO credits will be given.

For RETURNS we will EMAIL you simple instructions to follow and we include in the email a Pre-Addressed Label for COURIER POST to be sent back to us via your Rural Delivery Mail Person (or can be dropped off at a Courier Post depot or Courier Post Agent - often a Post Office - in your local township). The Pre-Paid aspect is only activates by Courier Post once it’s collected by the RD mail person or handed over to your Post Office or local Courier Post agent.

Use Existing Bag For Returns:

Turn the courier bag inside out and use Wide Clear Packaging Tape to secure the label to the clean side. Seal the end of the bag closed with the Branded Strip of Self Adhesive Label supplied with your order. If the bag is dirty on the outside, please just stick securely the return address label over the top of your farm address and securely Tape it up with Clear Tape. Seal the bag with the Branded Strip of Self Adhesive Label supplied.

Returns Due To Change Of Mind:

We will happily accept returns due to change of mind as long as a request to return is received by us within 5 working days of receipt of item and are returned to us in original packaging, unused and in resaleable condition.

Call 0800 10 24 10

Return shipping will be paid at the customers expense and will be charged to your credit card. Once returns are received and accepted by us, refunds will be processed.  We will notify you once this has been completed by email.

Farm Life will refund the value of the goods returned at the price paid but will NOT refund the value of any shipping paid.

Change of Delivery Address:

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once the order has left we can’t alter the address. Please ensure it’s correct initially.

Parcels Damaged in Transit:

If the wrong product has been received please call us immediately.             ( 0800 10 24 10 )

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service on 0800 10 24 10. If the parcel has been delivered without you being present, and is damaged, please contact our customer service for the next steps to follow. Before using/opening if possible. We will require photos to lodge a claim again the Couriers.

Insurance:

Parcels are insured for loss and damage up to the value as stated by the courier. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customer service:

For all Customer Service enquiries, please email us at hello@farmlife.shop or call 0800 10 24 10